The characteristics of the screen kiosk have a great advantage for any prospective customer. First, the screen kiosk allows for a very wide range of services to be self - serviced. As a result customers save time and their satisfaction is greatly enhanced. Secondly, the screen kiosk works 24 hours a day, seven days a week--making sure that information and services are always available. Businesses in need of around-the-clock accessibility find this especially beneficial. Third, conducting business at the kiosk by the kiosk customer himself through interaction.Active content which may include product demonstrations, surveys or even personalized offers is a device for ensuring customer engagement. At the same time, operating kiosks minimize the need for manual labor, saving enterprises not only on labour costs but also improving their efficiency. These real benefits make the kiosk equally a perfect way to improve service quality as it is a management tool for operations.